Refund policy

At Crystal Mailing, we strive to provide you with quality products and excellent customer service. If you need to return an item, please read our returns policy carefully to ensure a smooth process.

1. ORDERS BY MISTAKE / CHANGED YOUR MIND:
   
   If you find yourself unhappy with an item you have ordered and wish to return it, you may do so within 30 days of the purchase date. To initiate a return, please follow these steps:

• Contact our customer service team via telephone by calling us on 0161 707 0117 / Live Chat or Email to notify us of your intention to return the item.
• Ensure that the item is in its original, sellable condition with no missing components or accessories.
• Carefully pack the item in its original packaging, if possible, to prevent damage during return shipping.
• Include a copy of your purchase receipt or order confirmation in the package.

Once we receive and inspect the returned item to confirm its original sellable quality, we will process a full refund for the product price. Please note that any shipping charges incurred during the initial purchase are non-refundable. Return shipping costs are the responsibility of the customer.

1. DAMAGES / DEFECTS:
   
   While we take utmost care to ensure that our products reach you in perfect condition, unforeseen damages or defects may occur. If you receive a damaged or defective product, please follow these steps:

• Contact our customer service team via telephone by calling us on 0161 707 0117 / Live Chat or Email to notify us of your intention to return the item.
• Our customer service team will assist in arranging a returns label and will guide you through the return procedure.
• Return the damaged or defective item using the provided label, ensuring that it is securely packaged to prevent further damage during transit.

• If you intend to return individual items from your order that are in good condition while the rest of the order remains undamaged, please inform us in advance. It's possible that you won't need to return the damaged products in such cases. Additionally, please make sure that the item you wish to return is in its original, sellable condition with all components and accessories intact.

Upon receiving the returned item, we will inspect it to confirm the reported damages or defects. If the item is found to be in a damaged or defective condition, we will:

• Process a full refund for the product price, including any shipping charges.
• If you prefer, offer a replacement item (subject to product availability).

Please note that we will cover all return shipping costs associated with damaged or defective items, and there will be no additional cost to you.

For any questions or concerns regarding our returns policy, feel free to contact our customer service team at 0161 707 0117. We are here to assist you in providing a hassle-free returns experience.

Thank you for choosing Crystal Mailing. We value your satisfaction and appreciate your business.