If you have receive damaged or defective products, we apologize in advance and ask you to please call us on 0161 707 0117 and ask for customer services.
Standard no-fault returns
- Goods can only be returned up to 14 working days starting the day after delivery.
- Products are returned at your own cost, unused and undamaged in their original packaging.
- The goods remain your responsibility until the goods have been received on Crystal Mailing premises.
- For returns to be processed and refunded, you need to complete the online returns form and clearly attach the resulting form to the outside of the goods.
- Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.
- For no-fault goods returned by the customer, Crystal Mailing will refund the price paid minus a re-stocking administration fee of 15% of the value of the order.
- Refunds don’t include delivery charges.
- Crystal Mailing will endeavour to process all returns within 3 days of receipt of the return.