Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Crystal Mailing, and we go to great lengths to protect it.
Why we collect personal information
Why do we collect your personal information?
Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers and additions that you might like to hear about.
Crystal Mailing will only update you with any new information if you subscribed to the newsletter when you first created your account or if you have requested information from us.
What information we collect
There are a number of situations in which your personal information may help us give you better service, for example, we may ask for your personal information when you’re discussing a product issue or accounts issue or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address and contact preferences. Because we use PAYZONE with BARCLAYCARD for payment, at no time will Crystal Mailing collect or ask for any credit card information or bank information unless there are special circumstances. We also collect information regarding customer activities on our website and any other features we have added. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites are of most interest to them.
The Crystal Mailing online shop allows you to create a unique user ID related only to this particular shop. When created this saves a great deal of time when purchasing items, but also allows you to add addresses for delivery of items, view your previous purchase details. Here’s how it works: You create a personal profile, providing your name, postal address, phone number, email address and password for account security. The system saves your information and assigns you with a personal ID, this will always be in the form of a number. This number corresponds with all the detailed information we have for you in our records. When you log into the system, the system knows who you are and automatically inserts relevant customer information, name, address etc. into any new orders you place.
When we disclose your information
Crystal Mailing take your information’s security very seriously and will at no time ever disclose your information to any party outside of the Crystal Mailing. At times we may be required by law or litigation to disclose your personal information.
How we protect your personal information
Crystal Mailing takes precautions, including administrative, technical and physical measures, to safeguard your personal information against loss, theft, and misuse as well as unauthorised access, disclosure, alteration and destruction.
Integrity of your personal information
Crystal Mailing has safeguards in place to keep your personal information accurate, complete and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete and up to date by checking at www.crystalmailing.co.uk and logging into your account.