Frequently Asked Questions

We are an online business and all orders are placed via our website. When you order online you get direct access to our dynamic range of products, competitive prices and expedient delivery service.

You should receive an order confirmation via email when we have processed your order, and a second email when it is dispatched. Also, you can track your order progress online from the “view orders” page.

Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses).

Unfortunately not. We deliver to mainland UK (excluding BFPO addresses). Please click here to see our delivery page for more details.

There is no minimum order value. Some of our products are sold individually, but most of them are sold in pack quantities. For these products, the minimum order is a single pack.

Packaging is a quantity sensitive product. Most of the products for sale on this site have bulk discounts set up, and these will always be displayed where relevant. Whenever you order multiple items or packs online, you will automatically be charged the lowest applicable price.

For custom sized and bespoke packaging (including printed packaging), please see our Bespoke Packaging section or contact us for more information.

Yes – we ask all customers to create an account, to help track their order history and store their address details. Registering also makes placing future orders a far simpler process. When visiting us again just enter your email address and password and the rest of your details will drop in automatically. You will also be able to view any current or previous orders, making it simple to reorder your favourite packaging products. We will never share any of your details with third parties.

We ask all our new customers to register as part of placing their order.
It is beneficial for you to register your details when placing your first order with us. Registering makes placing future orders a far simpler process. When visiting us again just enter your email address and password and the rest of your details will drop in automatically. You will also be able to view any current or previous orders, making it simple to reorder your favourite packaging products. We will never share any of your details with third parties. Please refer to our Privacy Policy for details.

We have taken steps to ensure that crystalmailing.co.uk is secure for you. All payment transactions are carried out over an SSL 128-bit encrypted secure connection. We do this using the latest industry standard technology. The padlock symbol (at the bottom of your browser window) confirms this level of encryption. If you click on this, you will see our secure certificate, meaning that your data is visible only to us.


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